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What is PRM
Partner Relationship Management (PRM) is a business strategy for developing and improving relations between companies and their suppliers-channel partners. There are many CRM providers that have incorporated PRM features in their software applications. PRM can be also considered a component of customer relationship management (CRM) that serves the relationships of channel partnerships.
Experts Corner
CRM investment is wasted if the intelligence it delivers fails to influence despatched communications. How can businesses ensure that money spent on CRM analytics actually begins to benefit the messages that are delivered to customers and prospects?
David Jefferies, Marketing Director, Pitney Bowes
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Highlights
Seven Ways to Reduce IT Costs with Master Data Management
Information Technology managers are facing a dilemma given the current economic climate – despite budget cuts, companies do not expect reductions in the service levels provided by IT to the business. Under such circumstances, how do you maintain or improve service levels, and continue to run the business efficiently?
by Ravi Shankar, Senior Director of Product Marketing
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CRM Today - Partner Relationship Management
Pivotal
Pivotal offers customer-driven CRM solutions and over 10 years of expertise with over 1,800 customers. Pivotal enables companies to deliver a customer experience that sets them apart. Over the years, Pivotal has helped a range of companies manage sales, marketing, and customer services processes for optimal advantage, and maximum return on investment. They’ve helped companies such as Sharp Electronics, Centrex Homes, Farm Credit Services of America and Primera Blue Cross manage their sales, marketing and customer services processes to deliver a customer experience that sets them apart.

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Conquering the Credit Crunch: Client-Centric Survival Strategies for Investment Banks (Pivotal)
Author: By Pivotal
Doc Type: White Paper
Format: PDF Size: 170 kb
Abstract: Investment banks have been hit by the financial meltdown and ensuing credit crunch. They are now grappling with a drastically different landscape at the same time that they are coping with massive cuts in both staff and budgets. But even in a time of volatility and contraction, it’s possible for smart investment banks to take advantage of new areas of global opportunity, maximize the value and loyalty of their client base, and do more with less during economic uncertainty. The secret lies in the invaluable assets investment banks already have: their clients. Download this FREE whitepaper from Pivotal to learn how investment banks can use CRM tools and client-centric strategies to thrive in times of market volatility.>>>
Topics: eCRM | Partner Relationship Management | Business Intelligence |
Industry: Finance |
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy |
 
CRM Portals: Get Information to the People who need it the Most
Company: Soffront Software
Doc Type: White Paper
Format: HTML
Abstract: Learn how CRM portals can add value to your business by delivering information to the people who need it the most: Customers, Partners & Employees. This whitepaper gives a basic definition of a Portal, as well as the ke characteristics of CRM portals. Fill out the questions on the right to learn more and find out about Soffront CRM>>>
Topics: Knowledge Management | Partner Relationship Management | Customer Service |
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Function: CRM ROI |
CRM Methology: CRM Implementation | CRM Definition
 
The Silver Bullet for SFA
Author: By NetSuite
Doc Type: White Paper
Format: PDF Size: 47 kb
Abstract: Traditional Sales Force Automation (SFA) solutions can't always provide a complete view of the customer. Many of them leave major "blind spots" in areas like order status, invoices, inventory, fulfillment status and more. An effective SFA solution allows your business to get a true 360-degree view of all important customer data in real time—helping your sales team increase revenue. Download this FREE whitepaper and get matched to learn how NetSuite’s on-demand CRM solutions can help your business by filling out the forms on the right hand side.>>>
Topics: Partner Relationship Management | Sales Force Automation | Customer Service |
Industry: Finance | Telco | Retail | Utilities | Healthcare
CRM Function: Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy |
 
Leveraging the Power of Industry Specific CRM
Author: By VendorGuru
Company: VendorGuru
Doc Type: White Paper
Format: HTML
Abstract: Read this whitepaper to learn about industry specific applications of CRM that are a fit for your business. In the process, get matched to CRM Vendors who can help you in your search.
Topics: eCRM | Partner Relationship Management | Sales Force Automation |
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Function: CRM ROI | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation |
 
The Unexpected Costs of Free CRM
Author: By VendorGuru
Doc Type: White Paper
Format: HTML
Abstract: If you've recently been exploring customer relationship management (CRM) tools, it is important to know that the "free" solutions don't always stack up. This guide explores the hidden costs an pitfalls of free CRM. Read More...
Topics: eCRM | Relationship Marketing | Partner Relationship Management | Sales Force Automation | eBusiness | Content Management
Industry: Finance | Telco | Retail |
CRM Function: CRM ROI | Customer Profitability |
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
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