| Ask the Experts |  Are you a member of CRM2day and want to share your questions with our Experts Panel, regarding any current hot CRM issues?
Take this challenge and ask them for free! |
|
| Experts
Archive |
 CRM investment is wasted if the intelligence it delivers fails to influence despatched communications. How can businesses ensure that money spent on CRM analytics actually begins to benefit the messages that are delivered to customers and prospects?
David Jefferies, Marketing Director, Pitney Bowes |  |
How can targeted loyalty programs help you ride out a slowing economy?
Andy Wood, MD, GI Insight | |
How do the data security requirements for credit card transactions affect my contact center operations?
John P. Joseph, VP Corporate Marketing, Envox Worldwide | |
CRM relies on trust between business and customer. Consumers are constantly asked for personal information from a wide range of organisations, but who are the industries most trusted by UK citizens to safeguard this data? And which sectors must work harder to earn this trust?
David Jefferies, Marketing Director, Pitney Bowes | |
How can I reduce the risk of a security breach when a customer calls?
John P. Joseph, VP Corporate Marketing, Envox Worldwide | |
|
|
|
|
 |
| Name: |
Andy Wood |
| Title: |
Managing Director |
| Company: |
TotalDM |
Read his Bio |
|
| |
 |
| Name: |
Ashwin Iyer |
| Title: |
Analyst at CRM Growth Opportunities Service
Group |
| Company: |
Frost & Sullivan |
Read his Bio |
|
| |
 |
| Name: |
Scott Walters |
| Title: |
Global Offer Leader |
| Company: |
Capgemini |
Read his Bio |
|
| |
 |
| Name: |
Art Schoeller |
| Title: |
Senior Analyst, Customer Relationship Strategies
Advisory Service |
| Company: |
Yankee Group |
Read his Bio |
|
| |
 |
| Name: |
S.V. Purushothaman |
| Title: |
Industry Analyst |
| Company: |
Frost & Sullivan |
Read his Bio |
|
| |
 |
| Name: |
Sheryl Kingstone |
| Title: |
Program Manager, CRM Strategies Advisory
Service |
| Company: |
The Yankee Group |
Read her Bio |
|
| |
 |
| Name: |
Jacqueline Morgan |
| Title: |
Senior Manager, Public Services CRM group |
| Company: |
BearingPoint, Inc. |
Read her Bio |
|
| |
|
|
 |
| Name: |
Bo Lykkegaard |
| Title: |
Senior Research Analyst, European Software
Group |
| Company: |
IDC |
Read his Bio |
|
| |
 |
| Name: |
Joe Kulak |
| Title: |
MD, Financial Services CRM Solutions &
Contact Center Global Leader |
| Company: |
BearingPoint, Inc. |
Read his Bio |
|
| |
 |
| Name: |
Bill Clough |
| Title: |
Research Director |
| Company: |
IDC |
Read his Bio |
|
| |
 |
| Name: |
Laura Preslan |
| Title: |
Research Director |
| Company: |
AMR Research, Inc. |
Read her Bio |
|
| |
 |
| Name: |
Thomas J. R. Emmerich |
| Title: |
Vice President of Sales Operations and Spokesman
of the Board |
| Company: |
SAS Institute EMEA |
Read his Bio |
|
| |
 |
| Name: |
Kevin Scott |
| Title: |
Senior Research Analyst, Customer Management
Service |
| Company: |
AMR Research, Inc. |
Read his Bio |
|
| |
| |
|
by Document Type
