| Experts Corner |  CRM investment is wasted if the intelligence it delivers fails to influence despatched communications. How can businesses ensure that money spent on CRM analytics actually begins to benefit the messages that are delivered to customers and prospects?
David Jefferies, Marketing Director, Pitney Bowes
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| Highlights |
 Seven Ways to Reduce IT Costs with Master Data Management
Information Technology managers are facing a dilemma given the current economic climate – despite budget cuts, companies do not expect reductions in the service levels provided by IT to the business. Under such circumstances, how do you maintain or improve service levels, and continue to run the business efficiently?
by Ravi Shankar, Senior Director of Product Marketing
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| Abstract: A recently released Harris Interactive study confirms that a bad customer service experience with your company is enough to make a majority of consumers run for the hills. The study reported that 80% of 2,049 US adults surveyed decided never to go back to a business/organization after a bad customer service experience. The study clearly indicates that an organization's customer service level is a defining factor that will make or break a company. |
| Topics:
Customer Service | | | CRM Methology:
CRM Strategy | |
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| Abstract: The sales performance management/incentive compensation market continues to evolve. In the past year, Centive sold its on-premise division to focus on its software-as-a-service (SaaS) product line, and Callidus Software and SAP entered into a strategic partnership. On-demand sales continued to be hot in the space, driven by SaaS specialists Centive and Xactly as well as on-demand plays from Callidus and, more recently, Varicent Software. To help firms select the most appropriate sales performance management solution, Forrester spoke with leading sales performance management (SPM) vendors, vendor-provided customer references, and Forrester clients inquiring about SPM solutions. To get the most value, customers should take the time to determine which core questions to go deep on like vendor stability, product architecture, and industry fit. |
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| Author: By Mary Wardley, Judy Hodges, Albert Pang |
| Company: IDC |
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Doc Type: Research Report
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| Pages: 44 | Format: PDF |
Size: 294 kb |
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| Abstract: Sales compensation has become more complex and critical to an organization’s growth and success. Automating sales compensation not only increases accuracy and consistency but also enables companies to create and manage change within their incentive compensation management process. |
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| Abstract: In the old days, marketing was easier. You commissioned either an advertising programme or a direct marketing campaign, or both. Now these traditional media have fragmented greatly, and a host of new media have appeared — email, web, SMS, sponsored links, blogs, viral campaigns, ambient media, and many more. Fragmentation of media reaching their audiences gives marketers an enormous headache. It also makes it potentially much more expensive to identify, test and roll out the optimum media combination. |
| Topics:
Customer Analytics | |
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